CleverTouch

Consistent and Fast IT Support

clevertouch_logo

Region:

United Kingdom

Industry:

Marketing Automation

Benefits:

  • Consistent and reliable IT support that addresses problems quickly through a unified and personable approach
  • Office 365 monitoring and support
  • Security from Greencorn’s monitoring and web filtering services
  • Personal account managers that respond within the hour
  • Issues resolution same-day

Greencorn is a Shift F7 Group company

Business Challenges

CleverTouch is a Marketing Automation specialist consultancy focused on combining marketing strategy with intelligent technology to optimise ROI. It offers clients guidance throughout the Marketing Automation process, providing services such as consulting, training and mentoring, insights and analytics, advanced development, and managed service, to ensure success.

In 2014, CleverTouch realised that its existing IT support partner was failing to accommodate a growing employee base. They were using a US based IT support service, which contributed to slow response times, unresolved issues and inconsistent support.

The solution

CleverTouch decided to change its support service provider and improve its existing cloud-based infrastructure. It found Greencorn to be the perfect IT partner to help them make this change and provide the unified, consistent and personal support it needed to succeed.

What they needed was:

  • Consistent, available and fast IT support services for 60 employees in Winchester and London
  • Migration from its existing network to a cloud service
  • Regular installation of new workstations
  • Monitoring and web filtering services to ensure a secure cloud environment

Benefits

When CleverTouch approached Greencorn, its existing IT support partner was detached and not providing the support, speed and attention required to meet the company’s ambitious growth targets. Greencorn was able to come in and equip CleverTouch with an IT support system that works with its existing cloud-based infrastructure, providing the support it needs on a consistent and reliable basis.

  • IT problem solving and support for all employees in Winchester and London
  • Seamless migration from existing service provider to Greencorn’s system
  • Back up services
  • Employee set up and desktop management
  • Remote wireless monitoring across servers, PCs, networks
  • Email management
  • Office 365 monitoring and administration

We have supported CleverTouch as they continue to grow as Europe’s most successful marketing automation consultancy.

  • “We have had a great experience with Greencorn. The team provides us with the IT problem solving support our employees need to succeed, and they do it in a personable way, where members of their team have come to feel like an extension of our own. Greencorn’s consistent service, fast response time and dedication to resolving all problems as quickly as possible has really helped CleverTouch to progress and succeed in offering our own clients the best experience possible.”

    Nick Burrell Director of Operations, CleverTouch

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