Ultimately, everything we do at Shift F7 is for the end user in your organisation. Well before we discuss the solution or service, we are focused on delivering the most agile, resilient infrastructure and effective services to allow optimum performance for your users.
Our solutions allow the business to respond to the modern user’s demands for access anywhere, anytime, via any device but without compromising security or corporate standards.
We therefore work with our clients through from the central infrastructure, whether onsite or hosted, to the desktop and mobile device. We think in terms of improving the end users experience when using IT solutions and look to introduce the most appropriate technologies and services that allow end users to achieve more and be more productive and enthusiastic about using IT.
Our IT Helpdesk support teams are focused only on a set number of clients which ensures that we know our client’s staff, technology and business. Just as important – our clients know us.
We use specialist systems to log and service client issues (we call them tickets). These tickets are managed, escalated if required and regularly reviewed by management with the aim of providing the best possible service. Our performance on these tickets is reported weekly and we are all focused on constantly improving our levels of service.
Some businesses already have an internal IT department who handle most IT requirements, however there may be a requirement for additional resource, expertise or experience, whereby we look to integrate ourselves into the established IT team. In addition, our proactive monitoring and health checks add to the information available to your team helping to avoid downtime.