Managed Support/IT Helpdesk
We have a skilled, friendly team of engineers on hand to help solve issues quickly and efficiently. Our Helpdesk is equipped with the latest secure remote access and remote management tools, designed to improve fix times and minimise interruption with a range of support coverage options.
Our solution is underpinned by ISO 27001 and ITIL based processes and our accredited team all undergo both technical and customer service training to ensure the highest levels of service delivery.
In the small percentage of cases when onsite assistance is required field engineers will be deployed to site to assist our helpdesk in resolving issues.
Our support team can give you full visibility of your case history, reporting and problem updates by phone or email.
- Remote Support Availability
- Onsite Case Escalation
- Remote Control Tools
- ITIL based service delivery
Always brilliant and calm support which soothes the nerves - thank you!!
Antonia, London based UK Tourism Association / December 2016
Very quick response, never have to wait for ages to speak to someone, technical support always polite & helpful.
Jackie, London based Housing Association / December 2016
The guys were very quick to respond
Rosie, Surrey based Estate and Letting agent / December 2016
Michael was knowledgeable, courteous and respectful of my level of IT expertise. He also recognized that we had a company-wide issue and proactively enabled us to "help ourselves" - I have already received positive feedback from our users for this. Very happy
Jane, Guildford based Charity / December 2016
Very efficient, fast, friendly service. Problem dealt with straight away, thank you very much!!
Sean, Kent based wholesale Glassware Supplier / December 2016
Problem solved instantly
Dennis, Car Dealership, Surrey, South London and Kent / December 2016