Average Satisfaction Score - 4.91/5
Below are comments from more than 250 of our customers in response to assistance from our Support Engineers, either from the Helpdesk or onsite. We monitor these responses and regularly review our performance in order to improve our levels of service.
Always brilliant and calm support which soothes the nerves - thank you!!
Antonia, London based UK Tourism Association / December 2016
Very quick response, never have to wait for ages to speak to someone, technical support always polite & helpful.
Jackie, London based Housing Association / December 2016
The guys were very quick to respond
Rosie, Surrey based Estate and Letting agent / December 2016
Michael was knowledgeable, courteous and respectful of my level of IT expertise. He also recognized that we had a company-wide issue and proactively enabled us to "help ourselves" - I have already received positive feedback from our users for this. Very happy
Jane, Guildford based Charity / December 2016
Very efficient, fast, friendly service. Problem dealt with straight away, thank you very much!!
Sean, Kent based wholesale Glassware Supplier / December 2016
Problem solved instantly
Dennis, Car Dealership, Surrey, South London and Kent / December 2016
Great swift service
Jennie, Surrey Estate and letting Agent / December 2016
The issue was resolved very quickly and the operator was very courteous and professional
Julie, , Surrey Estate and Letting Agents / December 2016
Always excellent service from Shift F7 - very helpful team
Jennifer, London based Financial Services Executive Search specialist / November 2016
Very pleased, Steven was able to sort out our problems in an efficient and timely manner
Carla, Wimbledon clothes steamer manufacturer / November 2016
Very helpful and thorough
Terese, Oil and Gas Exploration and Production company / November 2016
Issue solved very quickly
Mike, UK provider of Home Healthcare services / November 2016
Amazing - much better, and quicker, than I could have dreamt of. Very happy with the service received!
Martin, Investment company / November 2016
Michael was helpful, professional and understood the issues I had and was able to help immediately.
Diane, London Law Firm / October 2016
Robin was professional and understood my issue and was able to resolve it quickly.
Diane, London Law Firm / October 2016
Everyone I speak to is very friendly and helpful. Thank you.
Colette, London Housing Association / October 2016
Problem was resolved quickly and I was kept up to date with progress throughout. Thanks!
Pip, UK Charity / October 2016
Staff are extremely helpful and always willing to help, no matter how long it takes to resolve. Best Team ever!
Sheila, London Housing Association / October 2016
The quality of the support was excellent
Olivia, London Family Law Firm / October 2016
Ashley is a star, has the patience of a saint and always laughs at my jokes
Cully, Interior landscaping business / October 2016
Thanks for the support and resolution of the problem
Andrew, Surrey based Air-conditioning Manufacturer / October 2016
Very fast, helpful support. Thank you.
Sally, African pan-continental airline / October 2016
Ashley is very accommodating of my non IT brain and is very helpful and pleasant on the phone
Sheila, London based Charity / October 2016
Swift response to my computer problem. Sorted quickly.
Tom, Surrey Estate Agent / October 2016
Great, very efficient and friendly
Natalie, Surrey based School / October 2016
Always quick and responsive - Thank you
Antonia, British Tourism Association / October 2016
Quick and instant fix
Ola, London Housing Association / October 2016
Prompt response as always
Geoff, Housing Contractor, Buckinghamshire / October 2016
The resolution of my problem was super fast!
Sue, London Charity / October 2016
Efficient and helpful support including sorting out some wider issues which were discovered when trying to resolve the original issue
Pip, Surrey based Children's Charity / September 2016
Michael supported me with this issue and was extremely helpful. He followed up with me after the installation to ensure all was well.
Jenny, Health Multidisciplinary Professional Membership Organisation, London / September 2016
The Shift F7 team have consistently been proactive in their support and solutions.
Joanna, Surrey based Oil and Gas Exploration and Production company / September 2016
Fast prompt response
Anthony, London based Law Firm / September 2016
Thanks Ashley - great job done
Joanna, Surrey based Oil and Gas Exploration and Production company / September 2016
Christine, Air Conditioning System Supplier based in Surrey / September 2016
Robin was great and very patient!
Brian, Event organiser, Incentive Travel and Publishing company, Chichester / September 2016
Nice friendly engineers. Knowledgeable and very helpful
David, Surrey based Solictor Firm / September 2016
First class, courteous, friendly and fast!
Jane, Guildford based Charity / September 2016
Excellent, rapid help from Ashley - thank you!
Sonja, School in Surrey / September 2016
Michael was a pleasure to deal with.
Stephanie, London based Charity / September 2016
Always very helpful technical team whoever you speak to
Marilyn, Hampshire based Solicitor / September 2016
Excellent as always
Adrian, London University / August 2016
Atiquz was great, never giving up
Helen, UK Tourism Trade Association / August 2016
Very good and fast support
Robert, London Housing Association / August 2016
Excellent service provided by Phil (as always)
Alan, Skincare Specialists based in Surrey / August 2016
Ashley has been so helpful and willing to investigate the issues we have experienced in trying to get our phones to divert correctly. Well done to him.
Anita, London Interior Design company / August 2016
Quick resolution and fast response. Thank you.
Philip, Business Management Consultant based in Surrey / August 2016
First rate, helpful and friendly.
Karen, London Solicitors / August 2016
Everyone at Shift F7 were really helpful in advising and dealing with the issue we experienced
Rick, Insurance company based in Dorking / July 2016
Issue picked up, we were alerted and issue resolved and explained in a matter of minutes.
IT Department, London Law Firm / July 2016
Dealt with by Atiquz who, as always, was very polite and efficient. Dealt with issue immediately, which took a few minutes to sort out and I am happy with the outcome
Karen, London Solicitors / July 2016
My go to guy at Shift F7 - Mike had the tedious task of reconnecting my PC to the printer... it took ages and didn't want to play ball but naturally he sorted it!
Jack, London Estate and Letting Agency / July 2016
Atiquz really helpful - said he would look into my problem and get back to me which he did promptly. Fantastic work.
Rosita, London Housing Association / July 2016
Difficult issue - very helpful in response and dealing with problem
Gregory, Large-scale solar power project company based in Buckinghamshire / July 2016
Quick and professional
Rinu, Asset Management Company based in Surrey / July 2016
Excellent and very friendly
Mike , London based National Charity for people with Ataxia / July 2016
Thank you to everyone involved in all the preliminary work and the actual migration. That was really great work.
Adam, Hotel Guest Technology Managed Services Provider based in Berkshire / July 2016
The issue I raised was addressed and solved within minutes!
Jack, Estate & Letting Agency, City of London / June 2016
Very good service as usual
Michael, Housing Association, London / June 2016
Robin is patient (he tried to call me about 3 times yesterday), efficient and always very, very friendly. Great customer service once again from Shift F7
Helle, Health Charity Organisation, London / June 2016
Steven is excellent at ensuring a swift and resolved solution. Thank you.
Gaynor, Pharmaceutical Development and Manufacturing Company HQ based in Surrey / June 2016
Timely response and the query was resolved quickly as well
Nathan, London Housing Association / June 2016
Amazing help from Mike. Thanks
Leah, Manufacturing company, Berkshire / June 2016
Atiquz was great at helping me and talking through things!
Jo, Bathroom, Heating & Plumbing supplies company / June 2016
Polite, efficient and helpful
Joseph, London Housing Association / June 2016
Mike is and has always been fantastic and resolves problems quickly.
Terese, Oil, gas exploration and production company / June 2016
Great, very helpful & friendly - thank you!
Helen, UK Tourism Trade Association / June 2016
Quick and clear resolution - rang back exactly when he said he would
Robert, Conveyancing Lawyers / May 2016
Very helpful as always, thank you!
Lynn, Surrey Estate Agents / May 2016
Quick and effective!
Stefano, Oil & Gas Exploration company / May 2016
Very fast resolution of my problem
Jen, Car Dealer based in Surrey / May 2016
Very prompt and efficient and friendly!
Sonja, School in Surrey / May 2016
As always, a quick and professional job done. Thank you.
Joanna, Oil & Gas Exploration & Production Company based In Kent / May 2016
Very, very helpful, attentive and able to solve my problem with a tight deadline. Thank you!
Helle, Health Charity Organisation, London / May 2016
VPN Setup was all very quick and easy
Robin, Architects and Surveyors, Surrey / April 2016
Polite, friendly and professional
Lisa, Property Company, Surrey / April 2016
Thank you for talking in plain English and resolving my computer problem swiftly!
Fiona, School in Reigate, Surrey / March 2016
Fast and reliable
Sheila, Housing Association, locations based around South London / March 2016
Excellent. Problem resolved in minutes.
Gareth, Charity working with disadvantaged children / August 2016
I do not feel that any thing more could be done to improve the project as this was handled perfectly. The project manager did very well to help. Delivery of the PCs and the set-up of them was done very well. The communications between yourselves and myself was perfect.
Michael, Housing Association, locations based around South London / February 2016
Extremely impressed with your engineer today, first time we have spoken to him and he was excellent, both technically and in a professional manner, followed up to a very high standard. Thank you, very impressed.
Alan, Pharmaceutical Development and Manufacturing Company HQ based in Surrey / February 2016
The Support Representative was helpful and resolved the issue in a professional & speedy manner. I was able to continue my work without much disruption.
Jackie, Charity Organisation in Central London / February 2016
Prompt response as always, thanks.
Michael, Solar Manufacturer based in Herts / February 2016
Great service, quick work [25 out of 25]
John, Professional Medical Society based in Central London / February 2016
The engineer knew what to do and the problem quickly corrected.
Ray, Accountants based in Surrey / January 2016
Very helpful as always!
Amal, Specialist Care Home Organisation in South East England / January 2016
Must have taken 1 minute. Nothing like having the knowledge!
Ray, Large Firm of Accountants based in Surrey / December 2015
Helpful as always
Michael, Commercial Solar Installer based in Harts / December 2015
Daniel, Specialist Asset Management Marketing Company based in Surrey / November 2015
Issue resolved fast and efficiently.
Michael, Solar Manufacturer based in Herts / November 2015
Your help desk staff always respond in a professional and friendly manner. They seek to resolve any problems as quickly as possible keeping me fully informed of progress each step of the way.
Sally, Independent Primary School based in Surrey / October 2015
Extremely helpful as always.
Jacky, Leading Firm of Accountants and Business Advisor’s in SE England / October 2015
Thanks so much
Niki, Firm of Solicitors based in Banstead, Surrey / October 2015
Once again, thanks for the prompt attention and quick resolution.
Parul, Chartered Surveyor Practice based on Central London / October 2015
Professionals always willing and polite getting results at all times.
Doreen, Specialist Housing Association in London / September 2015
Many thanks - sorted out easily and fast. Thanks.
Andy, Leading Not-for-profit Consultancy Practice based in South London / September 2015
Very pleased with advice and speed of solution.
Tim, Firm of Chartered Surveyors based in Central London / September 2015
As usual you displayed your customary efficiency!
Sue, Charity Organisation based in South London / September 2015
Generally very good and supportive. Additionally, generally very good and professional.Very helpful re unplanned incompatibility issues.
Ian, Charity Organisation in Central London / August 2015
Can I just say that all your guys on the service desk have been extremely patient, understanding and helpful with my constant cries of HELP over the last few weeks. So a big thank you from me.
Cully, Interior Landscaping Business based in Hampshire / August 2015
Pleasant as always. Issued resolved quickly, thanks.
Parul, Chartered Surveyor Firm based in Central London / August 2015
Fairly timely response, there was a typo in one of the email distribution list address that I had to get amended but apart from this it was a quick easy process [4.71 out of 5].
Scott, Intelligent Marketing Company based in Hampshire / August 2015
Your engineer did a brilliant job and saved my day working from home. He is a credit to your organisation.
Edward, Large Commercial Solar Services Company based in Bucks / August 2015
Excellent! Fantastic response and assistance.
Jacky, Firm of Accountants based in SE England / July 2015
Brilliant service, as always!
Rommel, Organisation specialising in Epilepsy care, Greater London / July 2015
Problems are always dealt with promptly and professionally.
Christina, Organisation specialising in Epilepsy care, Greater London / July 2015
Excellent service!! Many thanks.
Bob, Large Motor Dealership based around South London and Home Counties / July 2015
Great thanks for sorting out the issue.
Parul, Chartered Surveyor Firm based in Central London / July 2015
I am very impressed and delighted how my issue was resolved. The professionalism displayed by the staff who dealt with my concern is remarkable. It’s reassuring to know that at the end of the line there is somebody who will show genuine concern.
Rommel, Care Home Provider based in South London / July 2015
I was delighted that you solved my problem quickly, talking me through the solution step by step. Thank you!
Fiona, Independent Preparatory School based in Surrey / June 2015
Excellent, sorted out my problem quickly as always. Thanks.
Parul, Chartered Surveyor Company in Central London / June 2015
I’m really pleased with the service I have received, I asked some questions that were slightly more techy than the average end user and was met with a ’can do’ attitude. Thanks guys!
Jonathan, Marketing and PR Company based in Hampshire / June 2015
Agent had nice manner and despite not being an expert, never felt "talked down to"
John, Property Company based in Surrey / June 2015
The few times I have had queries, I always find everyone to be patient, professional and focused on finding a solution. A great experience and a reliable service.
Mike, Leadership Development and Coaching firm based in Surrey / May 2015
Your rep solved my problem quickly.
Tim, London based Charity Organisation / May 2015
All good here [5 out of 5]
Peter, Specialist Distributor based near Heathrow / May 2015
As always you dealt with my problem with jolly humour and very efficiently. [5 out of 5]
Caroline, Family Solicitors based in Surrey / April 2015
Many thanks for your patience - service was excellent as always....what would I do without you all. [5 out of 5]
Dee, Care Home Group based in Surrey / April 2015
Fast and efficient. [5 out of 5]
Julia, Organisation specialising in Epilepsy care, Greater London / April 2015
Your engineer persevered with the problem and resolved it quickly. [5 out of 5]
Andrew, European Drug Manufacter HQ based in Surrey / April 2015
Your engineer was very efficient, kept me briefed at all times and down time was kept to the minimum, thank you. [5 out of 5]
Sheila, National Charity for people with Ataxia, London / March 2015
Great service thanks. [5 out of 5]
Parul, Chartered Surveyor Company in Central London / March 2015
I found your representative very helpful and friendly. [5 out of 5]
Susanna, Organisation specialising in Epilepsy care, Greater London / March 2015
thanks for a speedy response [5 out of 5]
Mel, Organisation specialising in Epilepsy care, Greater London / March 2015
Someone new on helpdesk but managed to get problem resolved quickly and efficiently with advice from colleague. Excellent, thanks. [5 out of 5]
Parul, Chartered Surveyors in London / March 2015
Very good advice. good liaison. Cost came in well under budget forecast [5 out of 5]
Project, Server migration for a property company in central London / March 2015
I was dealt with by a trainee who was dealing with a complicated problem but was calm under pressure and resolved the problem very effectively. [4.3 out of 5]
David, Solar Manufacturer & Commercial Installer, Bucks / March 2015
Nice friendly attitude [5 out of 5]
Jan, Global Manufacturer of cleaning products based in South London / February 2015
Adding start button software for windows 8 was done quickly and efficiently.
Shoba, Airline Head Office based in Gatwick / February 2015
I have marked 5 for each response, assuming that 5 meant ’very good’.
Tim, charity client in South London / February 2015
Excellent very pleased
Mike, Charity in Central London / February 2015
The response was quick and the issue was sorted out.
Mary, Non Profit Housing Support Organisation, London / January 2015
All sorted with minimum time wasted.
Ray, Chartered Accountant and Business Consultants in SE England / January 2015
Your engineer was brilliant yet again - he has a great attitude and keeps you fully informed on what the issues are and how he is resolving them. Thank you for getting us up and running.
Anne, Estate Agency based in the City of London / January 2014
Thanks for responding so quickly, on Christmas Eve too! Much appreciated.
Sue, Specialist International Freight Company in Surrey / December 2014
Excellent as ever, thanks
Parul, Chartered Surveyor based in Central London / December 2014
I was impressed with the professionalism of the support representative and welcomed the courtesy follow up calls to ensure that the problem was not only temporarily resolved but holding good going forward too.
Gareth, Leading Marketing Company in Hampshire / December 2014
Very satisfied with customer service, the engineer did his utmost to resolve the issue and communicated via email & phone to arrange suitable days to complete resolution.
Jackie, South London based Charity / December 2014
Doreen, Charity in Central London / December 2014
A great job in resolving our SAGE upgrade issue.
Irek, Clinical Business Support Company in Surrey / November 2014
Marvellous instantaneous response and service as always.
Hazel, Tree Care Company London and Surrounding Counties / November 2014
Had a major problem with our software and Emir took control and worked really hard until he resolved the issue. He did so with great professionalism and kept us fully informed - he went the extra mile and we really appreciate the service he gave.
Anne, Central London Estate Agency / November 2014
Will, Specialist Wall Coating Company in South East England / November 2014
Your assistance was most helpful.
Pauline, Housing Charity around South London / November 2014
Your engineer was excellent and very patient!
Karen, Tax Advisory Service, UK / November 2014
very professional and very helpful
Lisa, Tree Care Company, South East England / October 2014
Your engineer was extremely helpful sorting out my home-working issue. He told me I needed to be in the office to resolve the issue and then sent me a message the next day to remind me to get in touch. He knew exactly what needed to be done. Thanks for all your help
Catherine, Firm of Accountants, South East England / October 2014
I often find with over the phone tech support that I am talked down to, I understand why people develop this condensending attitude, as they deal with some users who are very difficult. I felt that I was talked to in a very equal way, and treated as if I was competent, which made me much more comfortable, and allowed me to understand the problem rather then feel like it was something that would go over my head. Due to this I think I would be able to fix the same problem without the need of assistance. Saving us both time and energy.
Alastair, Firm of Solicitors in Kingston on Thames, Surrey / September 2014
Feedback on recent project 25 out of 25. What did we do well? "speed of dealing with request".
Karen, Charity based in Guildford, Surrey / September 2014
Issue dealt with immediately and efficiently. Very happy with the level of service.
Bill, Independent Estate and Lettings Agents based in City of London / September 2014
Excellent (he) knows our system so well, problem solved within minutes. Thanks.
Parul, Firm of Chartered Surveyors in Central London / September 2014
It was a quick response with a short and precise instruction, thanks.
Mary, Housing Charity Organisation based around London / September 2014
Feedback on major project: "Provided advice, made constructive suggestions, unobtrusive, tidy, pleasant & polite, professional".
Ian, Charity based in Central London / September 2014
Great service yet again! I was up against it with time and you managed to fix the problem within minutes!
Claire, Media Music and Sport Services Company based in London / August 2014
HUGE patience and courtesy as ever!!
Brian, Specialist Financial Advisor based in Central London / August 2014
Dennis, Large Car Dealership with multiple locations in South East / August 2014
Many thanks for sorting out the problem quickly and professionally.
Brendan, Theatre based in Guildford, Surrey / August 2014
The representative didn’t give up even after several unsuccessful attempts. He was set to resolve the issue once and for all. Was very professional and communicated each step. he did consult to try and make sure we were all on the same page.
Evaline, Airline HQ based in Gatwick / August 2014
very satisfied with the service, thank you [4.71/5]
Tina, Charity for people with Ataxia, London / August 2014
You always provide us with professional and friendly service. [5/5]
Zoltan, Global Drinks company HQ based in Surrey / July 2014
Very agreeable person handled my query nice attitude and competence [5/5]
Jan, Fabric Steamer Manufacturer based in London / July 2014
We were totally impressed with your staff and expertise.
John, Alarm and Security Systems Company based in Surrey / July 2014
Excellent service and able to resolve my issue quickly over the phone. Many thanks [5/5]
Simon, Care Homes based in Surrey / July 2014
Richard Walker was excellent, very helpful and explained things (patiently several times) [3.5/5]
Cully, Office Plants Design, Supply and Maintenance in Hampshire / July 2014
Great help for an ongoing issue which was resolved very well. Thanks again. [4.86/5]
Michael, Housing Charity locations based around London / July 2014
I was very impressed with the work carried out by Byron, who was extremely helpful, paricularly as I was extremely frustrated that I could not log on at home. [3.43/5]
Cliff, Accountants based in London / July 2014
Jacky, Accountants based in London and SE England / July 2014
Great, explained it really well [5/5].
Ray, Accountants based in Surrey / July 2014
Your engineer was brilliant. Really took the time and made clear exacting what he was going to do to fix the problem. Excellent service!
Sheronlyn, Housing Charity based around London / June 2014
Brilliant customer service, efficient, always determined to solve the issue in polite manner.
Jackie, Housing Charity based around London / June 2014
Excellent service and very good customer support. Very much appreciated his help to conclusion of the problem.
Simon, International Freight company in Surrey / June 2014
Problem sorted in a timely professional manner. I always find this to be the case. Thanks!
Emma, Pharmaceutical company Head Office based in Surrey / May 2014
VPN issue resolved quickly and with efficiency. Very happy with the service.
Bill, Estate and Letting Agents in City of London / May 2014
Very patient especially with some one whose strengths do not lie in IT issues.
Penny, Leading Solar Technology Company in SE England / May 2014
I can only praise the way you dealt with what i think was quite a difficult problem. Many thanks as ever.
Brian, Independent Financial Adviser Company in Central London / May 2014
very good response on this issue (scored 24 out of 25).
Frank, Car Dealership in Bookham, Surrey / April 2014
James was very helpful
Ian, Car Dealership in Orpington, Kent / April 2014
James was completely awesome.
Dan, Tree Care Specialist Company in South East England / March 2014
All good. Fixed quickly and promptly.
Paul, Childrens charity based in Guildford / February 2014
Byron is a star, very helpful.
Surinder, Leading Car Dealership based in South East / February 2014
Excellent as always : D thanks
Parul, Chartered Surveyors and Registered Property Receivers, London / February 2014
As always, you responded immediately with friendly help and advice and a throughness which gives confidence in the service.
Dawn, Charity Consultants based in Surrey / February 2013
Your engineer was very helpful and went above & beyond the call of duty!
Hannah, Charity for people with Ataxia, London / February 2013
Although the time spent addressing my MANY issues was lengthy, the solutions (and clear explanations) given have saved me literally hundreds of hours of frustration which will enable me to perform my tasks to a much higher standard in a much shorter time.(and easier!) - thank you Greencorn.
Heather, Worldwide Industrial Battery and Energy Storage Company / January 2013
Quick fix to problem. Greencorn always manage to fix the problem with a friendly service.
Parul, Chartered Surveyors and Registered Property Receivers, London / January 2013
Very attentive and professional.
Colin, Global Private Investment Group based in Central London / January 2013
Emir is great
Ola, Trade Association for UK tourism sector based in Central London / January 2013
Always pleased with the patience, speed and swift solutions.
Chivon, Charity Consultants based in Surrey / December 2013
It’s important to me that I can call Greencorn and Greencorn get on with finding best solutions without too much interference to my time [Survey 25/25]
Chivon, Charity Consultants based in Surrey / December 2013
Frank, Leading Car Dealership based in South East / December 2013
I was unable to carry out daily work and your representative was able to get me connected again [Survey Score: 25 out of 25]
Doreen, Charity for people with Ataxia, London / December 2013
Helen, Specialist Property Development Company, Surrey / December 2013
I have had a few reasons to ring, and each time excellent response.
Brian, Specialist Financial Advisor, London / November 2013
Really happy with the way the issue was dealt with. Least stress as possible for me, and another workstation set up for me asap so I could get on with some work in meantime, Thanks.
Parul, Chartered Surveyors and Registered Property Receivers, London / November 2013
Our support engineer was very helpful. It made the problem easier to solve as he was available to take my call when I called back. He also called me back to make sure the issue had been solved.
Claire, Leading Media, Music and Sports Agency based in London / October 2013
Just a bit of positive feedback for you. I had cause to deal with Byron yesterday who correctly diagnosed and rectified slow and incorrect running of my HP Laptop. Byron ended up defragmenting the device and running several scans with the net result that its now rectified and working superbly. Byron provided a courteous service and has a positive can do attitude which can only prove beneficial to your business, many thanks.
Philip, Leading Car Dealership based in Surrey & Kent / October 2013
As usual whom ever I speak to for help they are always patient and so helpful. Greencorn are the best IT desk I have ever communicated with.
Penny, Green Technology & Battery Company, SE England / October 2013
I have found your engineers to be superb in sorting out any IT issues.
Surinder, Leading Car Dealership based in Surrey & Kent / October 2013
Byron was excellent, as always.
Surinder, Leading Car Dealership based in Surrey & Kent / September 2013
Thank you again for rectifying another fault with the hand reader. Without the hand reader, my job becomes much harder. I am confident that any issues can be resolved. Emir has been very helpful for various issues over the last few weeks. Thank you.
Caroline, Specialist Heathcare Group, Surrey / July 2013
Was generally helpful and explained problem in the context of our set up so it was understood clearly
Ian, Charity for people with Ataxia, London / July 2013
Resolved the issue on first call. Thank you
Simon, Care Home Group, Surrey / July 2013
Issue was attended and resolved in an professional, efficient and timely manner. Thank you
Amanda, Green Technology & Battery Company, SE England / July 2013
Excellent, a speedy and satisfactory response to my problem.
Ruth, Solicitors, Hampshire / June 2013
Always manage to solve whatever our IT crisis is!
Carol, Specialist Travel Company, London / July 2013
Your engineer took ownership of my technical issue and resolved as quickly as possible - very satisfied with the service received.
Trudi, Business Development Company, Surrey / June 2013
Another great support call with Helen
Robert, Healthcare consulting firm, Surrey / May 2013
Excellent helpdesk, always solves the issue. Thank you.
Parul, Chartered Surveyors, Central London / May 2013
The representative was helpful and persisted in resolving my problem.
Sue, Charity for people with Ataxia London / May 2013
A quick and professional solution, with very little fuss. Well done!
John, Airline HQ based in Gatwick / May 2013
As I understand it this issue was a particularly tricky one but Byron kept at it until it was resolved. Very helpful and professional.
Nic, Sign Manufacturer and Installer, Surrey / April 2013
My thanks for first class help, patient and friendly, can’t ask for more.
Peter, Heating Equipment Supplier, Surrey / April 2013
Rang, phone answered, problem explained, problem then resolved swiftly, job well done.
George, tree surgery company, London, Surrey, Sussex and Kent / April 2013
All handled well, with a smiley voice.
Don, Independent Financial Advisors, City of London / April 2013
Charming, helpful, professional, simply can’t fault any of the three people I spoke to today. Thank you
Diane, Charity based in Guildford / April 2013
As always, support was immediate, with a friendly and approachable representative who quickly resolved the issue.
Dawn, Charity fundraising and management business based in Surrey / March 2013
Brandon, Accountancy Practice based in Surrey / March 2013
As always very patient and helpful.
Ruth, Firm of Solicitors based in Surrey / March 2013
The personal attention to my case and speed with which my questions and requests were dealt with was second to none. The advice given and confirmation of arrangements made were clear and the engineer was very happy to explain things or go over something again if the phone line wasn’t clear the first time round. Overall very friendly and effective support. Thanks again, Byron.
Michael, Chartered Accountants and Business Support Provider, South East / February 2013
A great solution to a niggly but important issue
Don, Financial Management Company, City of London / February 2013
You knew exactly what was wrong with the server and fixed the problem very promptly. Thank you
Gill, Specialist Travel Company, London / February 2013
Robin is ace, as ever!
Hannah, Chartered Surveyors and Registered Property Receivers, London / January 2013
James know his stuff - thx
Bobby, Global Capital Investment Company based in London / January 2013
You offer the highest levels of professionalism, without talking "down" to mere mortals like me whose technical knowledge is zero! Thank you
Diane, Charity supporting young people with learning disabilitys, Guildford / January 2013
Your engineer was as usual extremely helpful, began immediately to try and resolve the issue, which he did in a timely and professional manner.
Lyn, Charity for people with Ataxia, London / January 2013
Great service, thank you
Jackie, Chartered Accountants, Surrey / January 2013
Irek, Clinical Practice Management Company, Surrey / December 2012
The issue was handled with an air of calm despite many things not seeming to clear the issue. The persistence was appreciated!
Howard, Chartered Surveyors, London West End / December 2012
Quick efficient response
Matthew, Book Publishers, Central London / November 2012
Michael was speedy and efficient! Thank you!
Hannah, Chartered Surveyors, Central London / November 2012
Many thanks, that really was exceptional service, I knew you were good….but not that good!
Tim, Equine Products Company, Berkshire / November 2012
Very good service
Clare, Chartered Accountants, Surrey / November 2012
Very helpful and problem sorted very promptly
Gill, Travel Company, Central London / November 2012
So quick to respond and very helpful :)
Hannah, Chartered Surveyors, Central London / November 2012
In the time we have been working with Greencorn, I am very impressed with the service of all your people so far.
Wayne, Chartered Accountants and Business Support Provider, South East / November 2012
Thx for continued IT support and speedy service.
Fran, Specialist Travel Company, London / October 2012
Friday evening at 5pm, your engineer is supposed to be officially clocked off for the weekend, however took time to assist me with some Data updates, his help much appreciated.
Erica, Swimming School, SW London / October 2012
Prompt, efficient and totally staisfactory response to our request.
Irek, Clinical Practice Management Company, Surrey / October 2012
I have found you to be extremely efficient and helpful in resolving any problems that may occur.
Christine, Environmental Controls Company, Surrey / October 2012
Excellent customer service, friendly staff and very easy to understand, speaks without all the jargon so issues are resolved quickly and correctly, not only on helpdesk but whichever department I speak to.
Parul, Chartered Surveyors, Central London / October 2012
Byron resolved the issue in a timely and professional manner - excellent service!
Lyn, Charity for people with ataxia, London / October 2012
Excellent service delivered in a timely, professional and accommodating manner.
Lyn, Charity for people with ataxia, London / September 2012
Michael was brilliant, thank you!
Hannah, Chartered Surveyors, Central London / September 2012
Byron was cool, calm and collected and what was a very big IT issue to me, was solved perfectly by him.
Paula, Business Development & Consulting Company, Surrey / August 2012
Simple problem resolved whilst still on the phone. Perfect.
Andrew, Air Control Systems Company in Epsom, Surrey / August 2012
Always a great service, thank you!
James, Professional Society in Central London / August 2012
Hannah, Chartered Surveyors in Central London / August 2012
Always very happy with support
Hannah, Pharmaceutical Biotech Organisation near Guildford, Surrey / August 2012
Really helpful and available
Janet, Solicitors based in Surrey / July 2012
Thank you Michael and Mark, you did a great job
Cristina, Chemistry Company in Guildford / July 2012
Issue was sorted very quickly and efficiently. Thanks!
Sean, Chartered Accountants with Offices in SE England / July 2012
Patient, fast and efficient Michael is a pleasure to deal with understanding that we all have very different levels of IT skills! his patience remains intact...thanks
Nicola, Spray Render and Plaster Specialist Company based in London and Sussex / July 2012
Phil was very patient and helpful in helping me to set up my iphone - which I’m really grateful for. Thanks
Maureen, Counsellor in Herts / June 2012
I must say that I am really impressed with the phone system, the clarity on the voip lines is exceptional and the ease of use is amazing compared with normal systems [After Installation of 3CX Telephone System]
Tim, Equine Product Manufacturers based in Berkshire / June 2012
Michael the engineer was very professional in dealing with my problem. What looked like a major problem was make to look like a minor problem.
John, Private Investment Group, Central London / June 2012
Have dealt with Robin before and as normal he was his usual helpfull self.
Peter, Signage Solutions company in Leatherhead / June 2012
First time of using service, found it excellent
Claire, Oil Exploration Company in Leatherhead / June 2012
Although your engineee wasn’t immediately able to resolve the problem without further research, he used initiative which enabled him to come back swiftly with the solution.
Paul, Chartered Accountants with Offices in SE England / May 2012
25 out of 25, I am happy with the service received.
Rosemary, Housing Association in London / May 2012
Another great timely response, thank you !
Fran, Specialist Travel Company in London / May 2012
Your engineer was brilliant, very efficient and helpful
Lindi, Solar Power Company in Bucks / April 2012
Extremely helpful and prompt to respond to my issues. Thank you
Diana, Guildford based Charity / April 2012
Support was really good: calm, unrushed and very business-like. She was also very good-humoured and jargon-free.
Paul, Surrey based PR Agency / April 2012
All completed perfectly and timely. It was an urgent request, although I hadn’t stated this, but it was completed quickly with no questions.
Fiona, Travel Company in London / April 2012
Very speedy service and your engineer was very calming when I was panicking that my folders had disappeared
Gill, Travel Company in London / April 2012
Really helpful and friendly, thank you!
Hannah, Chartered Surveyors in Central London / April 2012
very friendly helpful service
Gill, Travel Company in London / March 2012
Thank you to all the team, as always the problem we had was dealt with swiftly and promptly.
Sinead, Chartered Surveyors in Surrey / March 2012
Quick response & satisfaction.
Francis, Solar Power Company in Bucks / March 2012
Great job - Thank You!!
Warren, global sales consulting company with staff located worldwide / March 2012
5 out of 5, Very helpful (as usual)
Jenny, Executive Search Company in Surrey / March 2012
Two times used total satisfaction with the friendly approach and professionalism more especially since I am not in the least IT compliant!
Peter, Heating Product Supplier in Surrey / March 2012
Very happy with the support I received it took under 5 minutes for Stephanie to fix the problem.
Sinead, Chartered Surveyors in Surrey / March 2012
Your support was very helpful and explained clearly what we were covered for and also solved my email problem. Thank you
Ruth, Architects in Guildford / March 2012
I have to say your engineer was great, totally professional and very patient with me! I really appreciate his quick response.
Yvonne, Charity in Guildford / February 2012
Michael was very helpful and informative! Thank you!
Hannah, Chartered Surveyors in London / February 2012
So far, we are impressed with the speed and quality of support. Many thanks to you and your team for the seemless transition.
Irek, Clinician Business Support Company in Sussex / February 2012
Simon, Chartered Surveyors in London / February 2012
Your tech guy was very helpful
Janet, Fabric Steaming Company in London / February 2012
First issue on the first day of the support contract was resolved quickly and efficiently with a comprehensive explanation.
Irek, Clinician Business Support Company in Sussex / February 2012
I was suprisingly impressed with the timeliness of this one - thank you !
Fran, Travel Management Company in London / January 2012
25 out of 25 in Customer Survey
Brian, Solicitors in Guildford, Surrey / December 2011
Mark was really friendly and professional - a great job so thank you
Laura, Private Equity Company in London / December 2011
Always very helpful and pleasant thank you
Laura, Private Equity Company in London / November 2011
Problem occurred before and was not really dealt with. this time though totally ace.
Simon, Chartered Surveyors in London / November 2011
As always - excellent service!
Tim, Manufacturer in SW London / November 2011
Very professional and resolved issues to my satisfaction
Antony, Sign Solutions Company in Leatherhead / November 2011
Just a quick thank you for the speed with which you enabled us to get our emails back online on Friday and the support provided to fine tune it late on Friday afternoon.
Huw, Health Company in Surrey / November 2011
Pleased with the result but it did take two attempts which was not the rep’s fault
Janet, Law Company in Surrey / November 2011
Very quick and efficient resolution thank you.
Laura, Private Equity Company in London / September 2011
Thank you for your help and quick resolution of our sudden problem.
Andrew, Care Home in Surrey / September 2011
Customer service was very good.
Cliff, Electrical Contractors in West Sussex / August 2011
Great Service - thank you.
Jacky, Chartered Accountants in Weybridge / August 2011
Not a hitch - job well done. All works perfectly.
Laura, Private Equity Company in London / June 2011
5 out of 5, still have a good sense of humour.
Peter, Manufacturer in Surrey / May 2011
Very helpful as always.
Stephen, Property Consultants in London / May 2011
Greencorn saved the day, thank you!!!
Hannah, Chartered Surveyors in London / May 2011
Your engineer came to us very quickly and was very diligent in seeking out the problem and resolving the issue. Have always found the Greencorn staff very helpful and friendly. Very impressed as usual with the level of help and support provided.
Laura, Private Equity Company in London / April 2011
5 star job, a little frustrating finding out the error, but very happy with the method used to rule out all possibilities. On site visit was required after all remote access was exhausted. Thank you
Neil, Theatre in Guildford / April 2011
I was absolutely amazed how Greencorn solved a problem that I have putting off requesting for weeks as I thought it would be complicated! Amazing service, friendly and proffesional from start to finish, including the follow up call to confirm satisfaction.
David, Construction Company in Dorking / April 2011
The team have been great with getting the laptop repaired by Dell. They have kept me informed the whole way through the process. Thanks guys. Great Service as always.
Suzanne, Tree Surgeon Specialists, Reigate / March 2011
Always extremely helpful and efficient
Gill, Travel Company in London / March 2011
The usual service I receive and would expect knowing Greencorn standards - absolutely top notch. Thanks!
Graham, Wealth Management Company, Berkshire / March 2011